A family from Birmingham had a holiday worthy of a science fiction movie when he went on vacation for ten days. Darren Hall and took his family on July 25 and went to the airport to board a flight to Portugal. Stop that, once there, they learned that the flight does not exist.
Hall and his family arrived at the airport three hours before the scheduled race, but did not see the table at 1:15 p.m. scheduled flight to Faro. Instead, they saw another flight to Faro, scheduled at 2:50 p.m. however, writes Daily Mail.
Thinking that it could lose a notification by mail from the company, Darren asked his wife to check the confirmation email and date of departure.
Darren Hall became more confusing after he went to the information desk Monarch airline for clarification on the fly. “The lady at the desk we said:” We do not fly to Faro from 1:15 p.m. ” recalls Darren Hall. When asked whether they were actually registered at 2:50 p.m. flight, but the lady told him that information.
“At that time, my wife and kids were upset at the thought that there will be a holiday,” he said.
How To Book holidays 1,700 pounds by a third agency low cost holiday, Darren immediately called the hotline company to see if you can get help here. Once you told them the situation – including data about the flight, Accommodation and confirmation e-mails, from the lowcost company and said that everything would be okay.
“They said that” it was not their fault, ” said Darren.
After two hours spent at the company office Monarch who had to fly, the company has found two seats on the flight by 2:50 p.m. so Darren and daughter were able to board. Those from the company told them that the rest of the family will be able to fly in the morning first thing. “We realize that this hen is our only option I accepted,” said Dareen.
But at the last moment, the company has announced that there’s a third vacancy, so the only person who has ever come on board was his wife.
“My wife flew the next day with two suitcases and hand luggage – and had to pay for another transfer to thehotel, said Darren, whose family was held the next day in Portugal.
However, Darren and his family failed to this day to solve the mystery of what happened between booking online and the situation at the airport where they were told that no such flight. According to a response from the airline company it seems all confusion was due to human error.